Covell & Sons Painting (“Covell & Sons,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit covellandsonspainting.com, request an estimate, or otherwise communicate with us.
1. Information We Collect
Information you provide
We may collect information that you voluntarily submit, including your name, email address, telephone number, service address, project type, project description, preferred timing, photographs or files, and any other information included in an estimate request or message.
Information collected automatically
When you use the website, we and our service providers may automatically receive technical information such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, and the dates and times of visits.
Information from other sources
We may receive information from referral partners, social media platforms, advertising providers, review services, or other people when they refer you to us or interact with our business online.
2. How We Use Information
We may use information to:
- Respond to questions and estimate requests;
- Evaluate, schedule, and perform requested painting or related services;
- Communicate about appointments, proposals, projects, and customer service;
- Maintain business records and administer our relationship with customers;
- Operate, secure, troubleshoot, and improve the website;
- Measure website and advertising performance;
- Prevent fraud, misuse, or security incidents; and
- Comply with legal obligations and protect our rights.
3. How We Share Information
We do not sell personal information for money. We may disclose information as reasonably necessary to the following categories of recipients:
- Service providers: companies that provide website hosting, form processing, customer communications, analytics, advertising, scheduling, data storage, and other business support;
- Project-related parties: employees, subcontractors, suppliers, or professional advisers who need information to help evaluate or perform requested work;
- Legal and safety recipients: government authorities or other parties when required by law or reasonably necessary to protect rights, property, safety, or the integrity of our services; and
- Business transaction recipients: parties involved in a merger, sale, financing, reorganization, or transfer of all or part of the business.
Service providers may process information under their own terms and privacy policies. We encourage you to review those policies when appropriate.
4. Calls, Email, and Text Messages
If you provide contact information, we may use it to respond to your inquiry and communicate about an estimate, appointment, or project. If you separately agree to receive promotional messages, we may also send marketing communications as permitted by law.
Consent to receive marketing calls or text messages is not a condition of purchasing services. Message frequency may vary, and message and data rates may apply. You may opt out of marketing email using the unsubscribe method provided in the message. You may opt out of text messages by replying STOP. Reply HELP for assistance. We may still send non-promotional communications concerning an active request or project where permitted by law.
5. Cookies and Embedded Services
The website may use cookies, pixels, local storage, and similar technologies to function, remember preferences, understand usage, and measure advertising. You can control many cookies through your browser settings, although disabling them may affect website functionality.
Our estimate form is delivered through a third-party form and customer-management platform. The website also embeds Google Maps and may link to Google, Yelp, Thumbtack, social media, or other third-party services. Those companies may receive device or usage information when their content loads or when you interact with their services. Their handling of information is governed by their own privacy policies.
Because browser-based “Do Not Track” signals are not interpreted consistently across the industry, the website may not respond to every such signal.
6. Your Choices and Privacy Requests
You may ask us to access, correct, or delete personal information you previously submitted to us. We may need to verify your identity and may retain information when required for contracts, recordkeeping, security, dispute resolution, or legal compliance. To make a request, contact us using the information below.
7. Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, and meeting legal obligations.
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission method, or storage system can be guaranteed to be completely secure, however, and we cannot promise absolute security.
8. Children’s Privacy
This website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and, when appropriate, delete it.
9. External Links
The website may contain links to third-party websites. We are not responsible for the privacy, security, content, or practices of third parties. A link does not necessarily mean that we endorse the linked service.
10. Changes to This Policy
We may update this policy periodically. The effective date at the top of this page shows when it was last revised. Your continued use of the website after an update is subject to the revised policy.
11. Contact Us
Questions or privacy requests may be directed to: